FAQ

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept PayPal & Credit Card payment via secure bank link. All payments are done on a secure page and we do not store your card details nor share your information with any third parties. We also accept credit cart payments via our secure payment processor gateway. 

CAN I PAY WITH US DOLLARS, EURO, AND OTHER CURRENCY?

All our prices are in USD United Stated Dollars but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically; you need to check with your preferred payment method for the exact rates, as these change.

DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

CAN I CANCEL MY ORDER?

Since we have really fast shipping, we cannot cancel any order once 60 minutes past the order time. Once your order hits our warehouse, it starts getting processed and then ships out to you.

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with your tracking number if you had paid for one. You can track your item here. Please note; you need to purchase a tracked service at the checkout to qualify, standard airmail does not come with a tracking option.

I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?

Please allow a max of 3-5 business days for orders to be processed and 30 business days for international delivery. Please allow these timeframes before contacting us about a missing order. Keep in mind our Delivery Information Policy and the type of shipping you selected at checkout.

HOW DO I MAKE A RETURN?

If applicable, Please use the returns form provided in the order. We have a full return  policy you can read as well in our Return Policy section on our website footer. 

HOW DO I MAKE AN EXCHANGE?

Please refer to our Return policy, You are liable for the return P&P. International orders will be due P&P for the re-shipping of the new item/s. 

PLEASE NOTE that if you order the wrong size and we fulfill your order correctly we can’t later take an exchange or a refund/return of the goods, sales are final In that scenario. 

DO YOU DO CASH REFUNDS?

You qualify for a refund if you have purchased a full price item and returned it within 10 days of receiving it. No cash refunds given not Shillong fees are refundable.